Scheduled Orders

Administrators can create and manage existing Scheduled Order from within the Wordpress Admin at WP-Admin > Autoship Cloud > Scheduled Orders.

Scheduled Order Statuses

Scheduled Orders are managed and filterable by the following statuses:

  • Active: the Scheduled Order will process automatically on its next occurrence date
  • Paused: the Scheduled Order has been placed on hold and will not process automatically
  • Failed: the Scheduled Order attempted to complete processing and was not successful
  • Locked: the Scheduled Order is within the Lock Duration window and can only be changed by the merchant (not the customer).
    • See Lock Duration for more information on this setting and status
  • Deleted: the Scheduled Order has been deleted and is no longer able to be updated
  • Queued: the Scheduled Order is preparing to process
  • Processing: the Scheduled Order is currently processing

Scheduled Order Actions

Selecting the "menu" for any Scheduled Order enables you to perform one of the following actions to each Scheduled Order:

  • Create New Scheduled Order
  • Edit Scheduled Order
  • View Event Logs
  • View Cycles History
  • Delete
  • Activate the Scheduled Order (only available for Paused or Failed status)
  • Activate and Retry Processing (only available for Paused or Failed status)

Create New Scheduled Order

To create a new scheduled order for an existing WooCommerce customer, simply click the "+" icon on the Scheduled Orders view and search for the customer by name or email.

Once the customer is added, the Scheduled Order form will search for their WooCommerce Address and Payment information and pre-fill the form with it.   The pre-filled form data can still be changed before completing the creation of the Scheduled Order.  You will still need to fill out any remaining information for the new scheduled order including Frequency, Next Order Date and Products.

Here's what the Create Scheduled Order view looks like:

Edit Scheduled Order

To edit a scheduled order, visit WP-Admin > Autoship Cloud > Scheduled Orders and click the "✎" edit icon next to the Scheduled Order you want to edit.

Note: No changes will be made until clicking "Update" at the end of the Scheduled Order view.

View Event Logs

To view the activity log of a single scheduled order, visit WP-Admin > Autoship Cloud > Scheduled Orders and click the "ℹ️" view icon next to the Scheduled Order you want to view activity.

This view will display a summarized log of timestamped actions performed for this specific scheduled order.

View Cycles History

To view the Cycles History of a single scheduled order, visit WP-Admin > Autoship Cloud > Scheduled Orders and click the "history" icon next to the Scheduled Order you want to view activity.

This view will display a log of timestamped events related to processing the Scheduled Order.

Delete

Selecting the "delete" icon next to a Scheduled Order will set the status of the Scheduled Order to "Deleted".  

Activate the Scheduled Order

Selecting the "Activate" action will update the Scheduled Order's status to "Active".

This action is only available for Scheduled Orders with a "Paused" or "Failed" status.

Activate and Retry Processing

Selecting the "Activate and Retry" action will update the Scheduled Order's status to "Active" and immediately attempt to process the Scheduled Order.

This action is only available for Scheduled Orders with a "Paused" or "Failed" status.

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