Scheduled Order Processing Errors
Processing Error Codes
When a Scheduled Order fails to complete processing, the status of the Scheduled Order is set to "Failed" and a notification is sent to your QPilot Site's Contact(s) explaining the error and suggested next steps to resolve the error.
The following are errors that can occur while processing a Scheduled Order:
|Code||Response||Definition||WooCommerce Order Status|
|1000||EmptyScheduledOrder||No items were added to the Scheduled Order||No Order created in WooCommerce|
|1001||NoItemsToShip||No items are available to process for the Scheduled Order||No Order created in WooCommerce|
|1002||ShippingRateNotFound||One or more shipping rates could not be applied to the Scheduled Order||No Order created in WooCommerce|
|1003||PaymentIntegrationNotFound||No payment integration exists for the selected payment method on the Scheduled Order||No Order created in WooCommerce|
|1004||PaymentMethodNull||No payment method is selected for the Scheduled Order||No Order created in WooCommerce|
|2000||PaymentFailed||The selected payment method for the Scheduled Order did not process successfully||Failed|
|3000||ClientOrderCreationFailure||The WooCommerce site did not respond successfully to QPilot's API request to Create the Order||Unknown: if Order(s) exists, then Pending Payment, On Hold or Failed Status|
|3001||ClientOrderUpdateFailure||The WooCommerce site did not respond successfully to QPilot's API request to Update the Order||Unknown: the Order exists, may have a status of Processing, Pending Payment, On Hold or Failed|
|3002||ClientOrderCreationInvalidResponse||The WooCommerce Site responded to QPilot's request to create the WooCommerce Order with an invalid order.||Unknown: the Order exists, but is Invalid and may have a status of Incomplete, Pending Payment, or On Hold|
|99||UnknownError||An unknown error occurred during processing||Unknown: if Order(s) exists, then Pending Payment, On Hold or Failed Status|
Error 99: UnknownError
- WooCommerce Order Status: Unknown
- if Order(s) exists, then Pending Payment, On Hold or Failed Status
- Payment Processing Status: Unknown
- if a payment did attempt to process, it must be verified within the payment gateway
- Scheduled Order Status: Failed
- This is a Processing error so the Scheduled Order status is set to Failed after the Unknown Error occurs.
What this error means:
An unknown error occurred during processing.
Potential causes for this error:
- The cause for the error is unknown to the user and must be reviewed by QPilot.
Suggested next steps:
- Contact QPilot Support at customers@QPilot.cloud with the Scheduled Order ID or customer email address of the Failed Scheduled Order
After resolving this issue:
Use the action to Restart Processing the Failed Scheduled Order.
How do I retry processing a Scheduled Order that failed?
To retry processing a Scheduled Order, please review this doc or follow "After resolved This Issue" in the sections above: Retry Processing Failed Scheduled Orders