Scheduled Order Processing Errors

Processing Error Codes

When a Scheduled Order fails to complete processing, the status of the Scheduled Order is set to "Failed" and a notification is sent to your QPilot Site's Contact(s) explaining the error and suggested next steps to resolve the error.

The following are errors that can occur while processing a Scheduled Order:

Code Response Definition WooCommerce Order Status
1000   EmptyScheduledOrder No items were added to the Scheduled Order No Order created in WooCommerce
1001 NoItemsToShip No items are available to process for the Scheduled Order No Order created in WooCommerce
1002 ShippingRateNotFound One or more shipping rates could not be applied to the Scheduled Order No Order created in WooCommerce
1003 PaymentIntegrationNotFound No payment integration exists for the selected payment method on the Scheduled Order No Order created in WooCommerce
1004 PaymentMethodNull No payment method is selected for the Scheduled Order No Order created in WooCommerce
2000 PaymentFailed The selected payment method for the Scheduled Order did not process successfully Failed
3000 ClientOrderCreationFailure The WooCommerce site did not respond successfully to QPilot's API request to Create the Order Unknown: if Order(s) exists, then Pending Payment, On Hold or Failed Status
3001 ClientOrderUpdateFailure The WooCommerce site did not respond successfully to QPilot's API request to Update the Order Unknown: the Order exists, may have a status of Processing, Pending Payment, On Hold or Failed
3002 ClientOrderCreationInvalidResponse The WooCommerce Site responded to QPilot's request to create the WooCommerce Order with an invalid order. Unknown: the Order exists, but is Invalid and may have a status of Incomplete, Pending Payment, or On Hold
99 UnknownError An unknown error occurred during processing Unknown: if Order(s) exists, then Pending Payment, On Hold or Failed Status

Error 99: UnknownError

  • WooCommerce Order Status: Unknown
    • if Order(s) exists, then Pending Payment, On Hold or Failed Status
  • Payment Processing Status: Unknown
    • if a payment did attempt to process, it must be verified within the payment gateway
  • Scheduled Order Status: Failed
    • This is a Processing error so the Scheduled Order status is set to Failed after the Unknown Error occurs.

What this error means:

An unknown error occurred during processing.

Potential causes for this error:

  • The cause for the error is unknown to the user and must be reviewed by QPilot.

Suggested next steps:

  • Contact QPilot Support at customers@QPilot.cloud with the Scheduled Order ID or customer email address of the Failed Scheduled Order

After resolving this issue:

Use the action to Restart Processing the Failed Scheduled Order.


How do I retry processing a Scheduled Order that failed?

To retry processing a Scheduled Order, please review this doc or follow "After resolved This Issue" in the sections above: Retry Processing Failed Scheduled Orders

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