B2B Subscriber Portal Overview

This documentation explains how a B2B subscriber with an active subscription can view and manage subscription orders from their Shopify customer profile. It also covers how subscription data is separated by location and how subscription activity appears in order history.

Customer Profile Access

A logged-in B2B purchaser can access their Shopify customer profile and see the locations they are authorized to order for. In a multi-location setup, the customer may switch between locations to review the subscription schedule and order history associated with each one. Below is an image of the Subscriber Portal list view:

Subscriptions Menu

When subscriptions are enabled for the store (see enabling Subscriber portal article), the customer profile includes a Subscriptions menu item. Selecting this menu opens the subscriber portal, where the customer can:

• View upcoming scheduled subscription orders
• Review subscription status
• Switch between authorized locations
• Open a specific subscription to make changes

If the customer only has one authorized location, only that location’s subscriptions and scheduled orders are shown.