Scheduled Order Processing Errors


When a Scheduled Order fails to complete processing, the status of the Scheduled Order is set to "Failed" and a notification is sent to your QPilot Site's Contact(s) explaining the error and suggested next steps to resolve the error.

The error code is displayed in the Outcome column of the Scheduled Orders list, and in the status of the Scheduled Order.

Scheduled Order Errors

Code Error Definition
1000 Empty Scheduled Order No items were added to the Scheduled Order
1001 No Items to Ship No items are available to process for the Scheduled Order
1002 Shipping Rate Not Found One or more shipping rates could not be applied to the Scheduled Order
1003 Payment Integration Not Found No payment integration exists for the selected payment method
1004 Payment Method Missing No payment method is selected for the Scheduled Order
1005 Payment Method Invalid The selected payment method cannot be used
1006 Saved Card Needs Re-adding The saved payment method is no longer available and must be added again

Payment Errors

Code Error Definition
2000 Payment Failed The selected payment method did not process successfully
2001 Payment Gateway Communication Failed The payment gateway did not respond to the request for payment
2002 Awaiting Customer Authentication The payment requires the customer to authenticate before it can complete

Store Order Errors

Code Error Definition
3000 Order Creation Failed Your store did not respond successfully to QPilot's request to create the Order
3001 Order Update Failed Your store did not respond successfully to QPilot's request to update the Order
3002 Order Creation Returned Invalid Response Your store responded with an invalid order
3003 Rate Limited (Will Retry) Your store rate-limited the request. QPilot retries automatically
3006 Canceled by Customer The order was cancelled at your store
3009 Order Data Needs Attention Your store rejected the order because of the order data
3099 Order Rejected Your store rejected the order

Inventory, Fulfillment and Configuration Errors

Code Error Definition
3004 Inventory Unavailable One or more products were out of stock when the Scheduled Order processed
3005 Shipping Address Needs Attention Your store could not fulfil the order to the shipping address
3007 Store Configuration Error A setting in your store prevented the order from being created
3008 Subscription Sync Error The subscription record in your store could not be synchronised

System Errors

Code Error Definition
99 System Error An unknown error occurred during processing

For error 99, contact QPilot Support at customers@qpilot.cloud with the Scheduled Order ID or the customer's email address.

Retrying a failed Scheduled Order

Resolve the cause of the error first, then use the action to Restart Processing the Failed Scheduled Order.

Error 3003 does not need to be retried. QPilot retries rate-limited requests automatically.

Processing Error Codes