Retry Processing A Failed Scheduled Order

You can quickly continue or retry the processing of Scheduled Orders with the status of Failed or Paused.

  1. Locate the failed or paused Scheduled Order you wish to retry (WP-Admin > Autoship Cloud > Scheduled Orders)
  2. For Failed or Paused Scheduled Orders, you will see additional actions:
    1. Activate ("play" ▶ button): this action will set the Scheduled Order status back to "Active" and is displayed for all Failed Scheduled Orders
      • When to use:
        1. The Scheduled Order's Next Occurrence Date has been updated to a date in the future
        2. The Scheduled Order should not process immediately
          • If a merchant or customer "Activates" a Scheduled Order with a Next Occurrence Date on the current date or in the past, the Scheduled Order is considered past due and will be automatically queued for processing.
        3. After resolving any issue where the customer would simply like the Scheduled Order to process automatically at a future next occurrence date.
    2. Continue Processing ("arrow" → button): this action will immediately continue processing the Scheduled Order without starting a new processing cycle.
      • When to use: the Scheduled Order should be processed immediately and attempt to update the Autoship Order in WooCommerce that was created before the Scheduled Order failed.
      • After resolving issues where a Scheduled Order’s total amount does not change: (2000) Payment Failed, (3000) Order Creation Failure
    3. Restart Processing ("recycle" 🔁button): this action will immediately restart processing the Scheduled Order by starting a new processing cycle and attempting to create a new Autoship Order in WooCommerce.
      • When to use: you wish to keep the previous failed processing cycle and start a new one. Use the Restart Processing action to start a new processing cycle immediately and start a new Autoship Order in WooCommerce.
      • After resolving issues where a Scheduled Order failed in Pre-Processing or where the total of the Scheduled Order can change after resolving an issue: (99) Unknown Errors, (1000 - 1005) Pre-Processing Errors.
    4. Retry Update Order: this action will only attempt to complete the final step of processing the Scheduled Order by updating the WooCommerce Order.
      • When to use:  Error 3001: ClientOrderUpdateFailure is the only case when this action should be used because the only error that occurred was the WooCommerce Order not updating at the final step of processing.
      • After resolving issues with: (3001) Order Update Failure

If the Scheduled Order processed successfully after selecting your action, you will see a new WooCommerce Order created and the Scheduled Order will have a status of "Active" as well as display a new "Next Occurrence Date".

If the Scheduled Order processing failed, the Scheduled Order will continue to display a status of "Failed".

Select the "info" icon from the Scheduled Order's options menu to review the Scheduled Order History and see why the Scheduled Order failed.

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