How do I retry processing a failed Scheduled Order?

As the admin, you can quickly retry the processing of Scheduled Orders with the status of Failed or Paused.

  1. Locate the failed or paused Scheduled Order you wish to retry (WP-Admin > Autoship Cloud > Scheduled Orders)
  2. For a Failed or Paused Scheduled Order, you will see 2 additional actions
    1. Activate ("play" button): this action will set the Scheduled Order status back to "Active"
    2. Activate and Retry ("recycle" button): this action will immediately retry processing the Scheduled Order

If the Scheduled Order processed successfully, you will see a new WooCommerce Order created and the Scheduled Order will have a new Next Occurrence Date.

If the Scheduled Order processing failed, you will see that status for the Scheduled Order "Failed".Click the "info" icon displayed on the Scheduled Order to see why the Scheduled Order failed.

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