[Shopify] Managing Scheduled Orders

Create New Scheduled Order Copy link

  1. You can create a new Scheduled Order in Autoship Cloud > Scheduled Orders by selecting the "+" button.
  2. Then, add a customer, product, payment method, and more as outlined in Editing Scheduled Orders.
  3. Once you select "Update" your Scheduled Order will be created! You customer can see their new Scheduled Order in My Account > Scheduled Orders. 

  4. Managing Inactive Scheduled Orders 

    If you notice that there are many Scheduled Orders in a Paused or Failed status in Autoship Cloud > Scheduled Orders, we recommend reviewing them. Some recommendations we may make are:
      • Reaching out to any customers with Scheduled Orders that have been Failed or Paused for over 6 months (or another selected time frame). This way they may resume or reactivate their Scheduled Order!

      • Placing selected Scheduled Orders into a Deleted Status (such as those that have been Failed or Paused for over 6 months). 

        Identifying Inactive Scheduled Orders

      • Filter Autoship Cloud > Scheduled Orders by Paused and/or Failed
        • For example, you can filter only Scheduled Orders that have a Last Occurrence Date of 6 months or longer. 
        • Or you could filter the Scheduled Orders by Next Occurrence, any that are set to 6 months ago or more. 
        • Pro-tip: You can export the Scheduled Order page to a CSV file (from the three-dot menu). Using this file you can sort Scheduled Orders further.

Resuming Inactive Scheduled Orders 

You can resume a Failed or Paused Scheduled Order in  Autoship Cloud > Scheduled Orders by updating the Next Occurrence Date and then set the status to Active. 


If the Scheduled Order is failed, you should first ensure the issue is resolved. See Failed Scheduled Orders above. 


Deleting Inactive Scheduled Orders 

You may delete a Scheduled Order in  Autoship Cloud > Scheduled Orders by selecting "Delete" in the Scheduled Order action menu.


You can also bulk delete Scheduled Orders as outlined here: Bulk Actions

Benefits

Managing inactive Scheduled Orders helps both recover reoccurring revenue for your store by reactivating inactive Scheduled Orders and reduce your total Scheduled Orders count. As a result, your monthly subscription charge is also reduced. 

Learn more about subscriptions here: QPilot Subscription & Billing